1. Victims must be informed of all their rights and informed in a timely manner of all services and the functioning of the entire support mechanism and the clear mandates of all actors involved, in a way that is clear and understandable to them.
2. It is necessary to establish the entire support mechanism on the needs of the victim and respect the full participation of the victim, for the support system to be centered on the victim, to move from "work for the victim" to "work with the victim". Not only to be asked but also to be heard.
Hotline: +381 61 63 84 071